FAQ
When will I receive my order?
With COVID-19, we are following local health mandates and taking additional precautions to help ensure the safety of our customers and employees, including reduced staffing and extra cleaning of our warehouses. This may increase the time it takes to process and ship your order—currently up to 5 business days. Our mass mailing is also done once a week. For orders made outside of Singapore, orders may take a longer time. International deliveries may take anything up to 10-14 working days. Please take note that orders may be subjected to delays during sales or busy festive season. When your order ships, you’ll get an email with a tracking link (it can take up to 24-48 hours to update approximately).
Do you offer free delivery / shipping?
We offer FREE local delivery for orders over SGD150 (after promotional codes). The order must total SGD150 after the discount is applied and before shipping charges, taxes, etc. Spend less than SGD150, shipping will be $3.90 for local delivery via Singpost/Ninja Van or $5.90 for courier via Janio. There may be changes in delivery charges depending on the size and weight of your parcel. We do not offer free delivery or shipping for international shipping unfortunately.
What kind of payment method do you accept?
We currently accept all major credit cards (American Express, MasterCard, and Visa), PayPal, Apple Pay, and Google Pay.
I recently purchased an item online and now it’s discounted. Can I get the discounted price?
Pricing on the website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, and to modify or cancel any promotion due unforeseen issues.
My item arrived damaged. What should I do?
We understand that you may receive damaged items due to transit. If a product is defective or damaged, this must be reported within 24hours of delivery or receipt of order in person. If the product is deemed defective Makeup Haven Cosmetics will replace the product.
Where can I find a Makeup Haven Cosmetics store?
We are an e-commerce business currently. We do not have a physical store at the moment. However, we may have pop-up booths in the near future like we have in the past. Do follow us on Instagram (@makeuphavencosmetic) and our Telegram Page (@makeuphavencosmetics) to stay up to date with the latest launches and events.
Do you offer free samples?
We do not offer free samples at this time. However, samples may be included randomly in your order to celebrate a launch of a new brand that we just brought in. Samples will only be given to buying customers.
How do I cancel my order?
To serve you better, Makeup Haven Cosmetics will begin to process your order immediately after it has been submitted, and we are unable to change or cancel an order once it has been placed.
What information do I need to create an account on makeuphavencosmetics.com?
To register for an account, you will need to provide your name, email address, and password. Don’t worry about filling out the rest of your account information right away—shipping, billing, and address can be provided later. Once registered, you can check out your order status, order history, and manage your account.
I forgot my password, how do I log in?
Please note that passwords are case-sensitive. If you have forgotten your password, please click on "Forgot Your Password?" below Log In, and follow the instructions to reset it.
When will my account be charged?
Your account will be charged immediately after your order has been accepted and processed.
I am having trouble with my payment information for my online order.
If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card and matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current (not expired) and valid. After validating the information you've entered and an error message is received a second attempt, please contact your financial institution for further assistance.